Refunds & Returns Policy
We want you to feel confident ordering. If a remote isn't right, you have 90 days to send it back — and every product is covered by a 1-year warranty.
How to return an item
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Email us
Send your order number to info@fanremotes.com.
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Get instructions
We reply with your return instructions.
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Ship it back
Pack the item in its original condition and packaging.
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Get your refund
Back to your original payment within 3–5 business days of receipt and inspection.
Returns within 90 days
You may return unused items within 90 days of the delivery date for a refund to your original form of payment. There are no restocking fees on our products. The original shipping charge is non-refundable. To start a return, email info@fanremotes.com and we'll send your return instructions.
Can be returned
- Unused, uninstalled items
- In original condition and packaging
- Within 90 days of delivery
Can't be returned
- Items returned after 90 days
- Items that have been installed or show signs of use
Return shipping costs for non-defective items are the buyer's responsibility.
Damaged or defective items
If your order arrives damaged or is defective, we'll replace it at no cost. Email info@fanremotes.com with your order number and a photo of the issue.
1-year product warranty
All products sold on FanRemotes.com are backed by a 1-year warranty against manufacturer defects. If your item fails because of a defect within one year of purchase, we'll gladly send a replacement.
Order cancellations
You can cancel your order for free any time before it's picked up by the shipping carrier. Once an item has shipped it can't be canceled, but it may be eligible for return.
Refunds
Approved refunds are issued to your original form of payment within 3–5 business days after we receive and inspect the returned item. You'll get an email as soon as your refund is processed.
Return & warranty questions
How long do I have to return a remote?
You have 90 days from the delivery date to return an unused, uninstalled item in its original condition and packaging.
Is there a restocking fee?
No. There are no restocking fees on any of our products.
Who pays for return shipping?
For non-defective returns, return shipping is paid by the buyer, and the original shipping charge is not refundable. If your item arrived damaged or is defective, we replace it at no cost to you.
How long does a refund take?
Approved refunds go back to your original form of payment within 3–5 business days after we receive and inspect the item. We email you when it is processed.
What does the 1-year warranty cover?
Every product is covered against manufacturer defects for one year from purchase. If your remote fails because of a defect, we send a replacement.
Can I cancel my order?
Yes, for free, any time before it has been picked up by the shipping carrier. After it ships it can no longer be canceled, but it may be eligible for return.
Questions about a return or warranty claim?
Send us a photo of your old remote — front and back, with the battery cover off — and a real person will match it for you. Mon–Fri, 8 AM – 5 PM Central.